More detail
Standard response time is hours, not days. Most CAPS-certified contractors in the network keep their own scheduling close to live and respond to a routed lead the same business day. The free assessment is typically scheduled within 3-5 days depending on the contractor's existing project load.
Urgent situations move faster. Hospital-discharge cases, post-fall assessments, and time-bound rehab transitions are flagged in the routing and the assigned contractor prioritizes them. Emergency grab-bar installation can sometimes happen within 24-48 hours of the matching request.
If you have a hard deadline (specific discharge date, OT recommendation due date, family travel window), state it in the form notes. We use that information when routing to choose a contractor with the right availability window, not just the right credentials.